FAQ

You can use any one of the following payment methods:
Credit cards
Debit cards
Net banking

Yes. All transactions on suryabalafoods.com are 100% safe. We work with world-class payment gateways to process your payment. All the information is processed using ssl data encryption (secure encrypted connection), which protects the information from being viewed by anyone.

Please visit our cancellation & refund page for on the cancellation & refund policy

We have tied up with a number of reputed courier partners. The courier service provider for your order is selected based on your location.

Please contact us via +91 9789499491, +919789455595, 0422-4297822 or fill in our Contact Us form with your transaction details and we will look into it immediately.

• Please contact us via +91 9789499491, 0422-4297822 within 48 hours of delivery of the damaged/ defective product.
• Send us back the product via courier (We suggest you go for a reputed courier company) within a day of the receipt of information from us. We will reimburse you the courier charges.
• When sending back a product, please ensure the following:
• That the product is unused.
• That the product is returned in its original packaging along with the original price tags, labels,
  barcodes, user manual, invoice etc.
• That the product is strongly and adequately packed so that there is no further damage of products during transit.

The amount will be refunded to your credit card. Please contact customer support for any further assistance regarding this issue.

The minimum order for delivery is Rs.250 across Tamil Nadu and for Other states Rs.300

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

No, you can only order products which are in-stock. We try to ensure the availability of all products on our website. In this scenario ‘amuthammasala.com’ provides ‘notify me’ option, which will inform you when the product is available. Once the product is available you can purchase as per your requirement.

Our customer service team is available from monday to saturday at 10 A.M to 6 P.M.
After Office Hours you can send a email to info@suryabalafoods.com our team will respond at the earliest.

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with amuthammasala.com. Do write to us at info@suryabalafoods.com or No  +91 9789499491, 0422-4297822 for Feedback & Suggestions.

No we don’t have any direct outlets.

We are available at Major supermarkets and Retail stores

Yes, we do bulk supply of certain products at special prices to institutions such as schools, restaurants and corporates. Please contact us via +91 9789499491, 0422-4297822 to know more.

You will be updated through email and sms also we provide tracking button on your order page .